Martin Lewis has announced that British Airways will now offer cash refunds for cancelled flights, rather than just vouchers, following his campaign. The consumer champion revealed the news on Twitter, stating that the airline had changed its policy after he highlighted the issue.
What Changed?
Previously, BA offered vouchers or rebooking options for cancelled flights, but many customers complained they were not given the choice of a cash refund. Lewis argued that under UK law, passengers are entitled to a full refund if their flight is cancelled, regardless of the reason.
How to Claim
Customers whose flights were cancelled can now request a cash refund through the BA website or by contacting customer service. Lewis advises checking eligibility and acting promptly.
The change applies to both past and future cancellations, though BA may require documentation for older claims. Consumer groups have praised the move, urging other airlines to follow suit.
