Jet2 has confirmed that holiday documents will now be sent to passengers 14 days before departure, a change from the previous 28-day window. The airline has emailed customers about the update, which is now in force, but some travellers initially feared the messages could be a scam due to recent warnings about fake social media accounts.
In a statement on social media, travel company Holiday Getaway clarified: “Holiday documents will now be available 14 days before departure to ensure you have the most up-to-date information for your trip. No action needed. Online check-in is still available from 28 days before travel.” Jet2 also confirmed the change on X, advising customers that no further action is required.
The airline explained that at 14 days before departure, passengers will receive a final confirmation with travel documents including booking confirmation, flight and accommodation vouchers, and ATOL certificate. Jet2 urged travellers to print all vouchers and certificates where applicable.
Jet2 also reminded passengers to check their flight summary within 48 hours of departure, as flight times may change for operational or technical reasons. The airline advises keeping contact details updated and monitoring email and text messages for any updates.
