Jet2 has confirmed a '72-hour rule' for guests with package holiday bookings, detailing when and how transfer pick-up times are communicated. The travel firm, which operates Jet2.com as the UK's third largest airline and Jet2holidays as the UK's largest tour operator, includes flights, accommodation, and transfers in its package deals.
The confirmation came after a passenger contacted @Jet2tweets on X, asking why transfer times were no longer displayed on accommodation notice boards. A social media team member replied: 'Your transfer pick-up time will be available in our app 72 hours before you’re due to head home and we'll also send you a SMS and an email too if we have your contact information.'
Jet2's website further explains that the pick-up time can be found in the app, on the information guide, and on the Jet2holidays noticeboard at the hotel 72 hours in advance. In selected destinations, passengers can also track their departure transfer using the Live Transfer Status option in the app.
Jet2holidays holds an excellent rating of 4.4 out of five on TrustPilot. One customer praised the service, noting that 'the return coach information was 72 hours from departure,' while another described the transfers as 'smooth and hassle-free.'
