Jet2 has confirmed a '72-hour rule' for guests with package holiday bookings, clarifying when and where transfer pick-up times are communicated. According to the travel firm, Jet2.com is the UK's third largest airline, flying from 14 UK airports. Jet2 also operates Jet2holidays, which it describes as the UK's largest tour operator.
For passengers looking to simplify their travel experience, a package holiday could be a worthwhile option. Customers booking with Jet2Holidays get their flights, accommodation, and transfers included. The option could be ideal for holidaymakers who want to switch off from the minute they board their flight.
Passengers can relax for the duration of their holiday, knowing that someone else has taken care of the travel arrangements back to the airport on the final day. All they need to do is turn up at the transfer pick-up time.
According to Jet2, this information is communicated to passengers 72 hours in advance. The travel firm shared confirmation on social media after a passenger contacted @Jet2tweets with a question. @Jet2tweets, which is the official X page for Jet2.com and Jet2holidays, responds regularly to passenger queries.
In a recent exchange, a customer asked: "Why is your rep in Kefalos telling guests that transfer times will no longer be displayed on accommodation notice boards?" A member of the social media team replied, explaining when and where passengers can view their pick-up slot.
The reply said: "Hi Jeff, your transfer pick-up time will be available in our app 72 hours before you’re due to head home and we'll also send you a SMS and an email too if we have your contact information. If you are having any issues with getting your transfer information, please send us a DM."
Jet2's website has more information about transfers and offers an FAQ for customers. The page says: "Your transfer pick-up time will be available in our app 72 hours before you’re due to head home. You can also track your departure transfer on your departure day in selected destinations in our Jet2 app, using our Live Transfer Status option."
"You can also find it in the information guide and on our Jet2holidays noticeboard at your hotel 72 hours beforehand too. We’ll also send you a SMS and an email if we have your contact information."
Jet2holidays has an excellent rating on TrustPilot, with an average score of 4.4 out of five. One happy customer said: "I have used Jet2 for my last two holidays to Benidorm and found their services to be great. There is always someone on hand to help you with whatever questions you have. Holiday documents sent out promptly and the return coach information was 72 hours from departure. Will definitely use them in the future."
Another reviewer wrote: "We had an amazing holiday with Jet2holidays from start to finish. The booking process was simple, communication was excellent, and everything was well organised. Flights were comfortable and on time, and the transfers were smooth and hassle-free."
