Millions of Britons are missing out on broadband savings worth up to £220 a year, according to research by Broadband Genie. The comparison site found that around 4.8 million eligible households are not claiming social broadband tariffs, which are available to those on benefits such as Universal Credit, Jobseeker's Allowance, Housing Benefit and Disability Living Allowance.
Broadband expert Alex Tofts said only 10% of eligible people are claiming the discounts, costing the average household £220 annually. He stressed that the application process is simpler than many assume, requiring only contact details, National Insurance number and proof of benefits. Providers then verify eligibility with the Department for Work and Pensions (DWP), often instantly.
Tofts advised customers to check if their provider offers a social tariff, and if not, to consider switching. He said providers may allow customers to leave contracts penalty-free if they explain their circumstances. Social tariffs start from as little as £12.50 a month, and customers receive the same level of service as regular users, with no mid-contract price rises or exit fees.
Tofts called on broadband providers to do more to promote these tariffs, noting that less than half mention them on their website homepage. With rising fuel prices and inflation, he urged eligible households to contact their provider to unlock savings.
