Coatbridge Library has launched a new initiative to deliver free, impartial advocacy to members of the public through a partnership between the Scottish Library and Information Council (SLIC) and national charity Advice Direct Scotland.
In-person support in libraries
The North Lanarkshire library is included in the first phase of the programme, which will see trained advocates from Advocacy.scot - run by Advice Direct Scotland - offer in-person support in select public libraries throughout the country. The service helps people access and deal with Social Security Scotland benefits, ensuring their voice is heard.
The new in-library service offers an accessible, face-to-face option for those who prefer a more personal interaction or who may face barriers to accessing online services.
Strengthening community engagement
By embedding these services within trusted, familiar community spaces, the partnership aims to make it easier for people to access help while strengthening engagement with local library services. Visitors will be encouraged to become library members, connecting more people with books, digital resources, learning opportunities and community activities.
Alison Nolan, chief executive of SLIC, said: "Libraries are trusted public spaces that sit at the heart of communities, offering connection, learning and support to people of all ages. By partnering with Advice Direct Scotland, we can extend that support even further, ensuring that anyone who needs advice can access it easily, locally and without barriers. This collaboration strengthens the role of libraries as essential community anchors and helps build a more inclusive and resilient Scotland. Through its participation in the partnership, Coatbridge Library will provide local people with easier access to trusted advice, advocacy and guidance whenever they need it."
Marjorie Gibson, operation director at Advice Direct Scotland, which runs Advocacy.scot, added: "Our mission is to ensure everyone in Scotland can access free, impartial advocacy when they need it most. Libraries are welcoming, familiar environments and bringing our advocates into these spaces will help us reach even more people in a way that feels comfortable and accessible. We’re proud to work with SLIC to expand our support and connect communities with the right guidance at the right time."
