A professional Vinted seller took the marketplace to court over £6,000 locked in her account, winning a court order but still awaiting payment.
Verification issues and legal action
Mali Osmelak became a professional Vinted seller to earn extra cash while caring for her daughter, but found her account restricted. She told the BBC she signed up for a Vinted Pro account after registering for a business, and began the verification process required by Vinted to ensure legal requirements are met. However, she said she became stuck in a cycle of 'automated responses'.
Her ordeal stretched for weeks, eventually leading her to take the company to court to gain access to her £6,000. The mum spent almost £500 in court fees, and just days after filing, she was verified and able to access her money.
Court order and unpaid amount
In June, the courts ordered Vinted and Mangopay to pay her £1,207.50 – but she still hasn't seen a cent of it. 'I need that cash. I will fight it. I'm going to tell the court their system is completely broken. I needed help, and nobody helped me,' she said.
In a statement, Vinted said: 'Ms Osmelak's check was not successful because her documents did not match the name on her Vinted account. We have since helped her update it, and her account is now verified.' Mangopay said it does not comment on individual cases.
