Nationwide Building Society has issued fresh guidance for customers after a member reported suspicious activity on their account. The customer noticed an unrecognised payment of £130 for a Ring doorbell subscription and sought help via social media, planning to visit a local branch.
In response, Nationwide advised: "If you believe there is a fraudulent transaction on your account, you will need to report this to us. Please call us on 03457 30 20 11." The building society also urged customers to report any suspicious emails or links immediately, noting that a dedicated fraud team is available 24/7.
To help keep accounts secure, Nationwide recommended shredding old financial paperwork, changing passwords regularly, and monitoring bank statements to spot fraud early. The warning comes as millions of members receive a £50 bonus payment following Nationwide's acquisition of Virgin Money.
Eligibility for the bonus required being a member on September 30, 2024, and meeting certain criteria, such as holding a qualifying current account or switching via the Current Account Switch Service between July 1 and September 30, 2024.
