HMRC failed 85 million taxpayer calls in decade
Shocking figures reveal HMRC failed to answer 85 million taxpayer calls over ten years, exposing a broken customer service system leaving millions frustrated and unheard.
Category : Search result: service standards
Rachel Reeves faces fresh standards probe
Chancellor Rachel Reeves confronts escalating pressure as the government's standards watchdog investigates new information about her conduct, potentially threatening her political future.
Microsoft Azure Hit By Major Global Outage
Microsoft's cloud computing platform Azure experienced widespread service disruptions, affecting businesses and users globally with login failures and connectivity issues.
Cambridge Experts: NHS Standards in Dangerous Decline
Leading Cambridge healthcare specialists reveal shocking decline in NHS services as complaint numbers surge. Exclusive analysis shows worrying trends in patient care quality.
Farage: Cut 140,000 Civil Service Jobs, Ban Woke Agenda
Nigel Farage announces radical plan to cut Civil Service by 140,000 positions, making it easier to dismiss officials while banning diversity initiatives in sweeping Whitehall overhaul.
Farage investigated over Hamas civil service claims
Nigel Farage faces parliamentary investigation after claiming 'some senior civil servants' sympathise with Hamas, prompting outrage from Labour MP Chris Bryant.
Labour demands probe into Cabinet Secretary's Tory links
Labour Party escalates pressure on Cabinet Secretary Simon Case over undisclosed Conservative Party connections, demanding immediate investigation into potential conflicts of interest at the heart of government.
Crown Prosecution Service faces major overhaul after review
The Crown Prosecution Service is set for significant reforms after a damning report revealed systemic failures in case handling and communication with victims.
Waitress confronts customer over zero tip in London restaurant
A London waitress went viral after publicly challenging a customer who left no gratuity. The heated exchange raises questions about tipping culture in UK hospitality.
CBS News Standards Editor Quits Over Coverage Dispute
The head of standards at CBS News has dramatically quit following disagreements over the network's coverage of the Israel-Hamas conflict, raising serious questions about journalistic integrity.
Red Tractor environmental claims ruled misleading by watchdog
UK's advertising watchdog rules Red Tractors 'UK Farm Assurance' scheme misled consumers about environmental standards in major greenwashing finding.
Royal Mail Faces Ofcom Probe Over Delivery Target Failures
Ofcom launches formal investigation into Royal Mail after it missed first and second class delivery targets, raising concerns about postal service reliability across the UK.
Royal Mail fined £5.6m for missing delivery targets
Royal Mail faces massive £5.6 million penalty after regulator Ofcom finds the postal service missed first and second class delivery targets for 2022-23, affecting millions of customers across the UK.
Red Tractor farming scheme faces greenwashing allegations
UK's largest food assurance programme under fire from Advertising Standards Authority for misleading environmental messaging to supermarket shoppers
Vodafone Network Outage Disrupts UK Services
Major Vodafone service disruption affects mobile and broadband users nationwide. Company confirms network issues and works on resolution as frustrated customers report widespread connectivity problems.
Vodafone broadband compensation after major outage
Thousands of Vodafone broadband customers are set to receive compensation following a significant service outage that left households and businesses without internet connectivity for extended periods.
Optus Network Collapse Disrupts Emergency Services
Australia's second-largest telecommunications provider Optus suffered a catastrophic nationwide outage, disrupting emergency services and mistakenly sending thousands of customers to voicemail during critical situations.
Tory Minister's Civil Service Comments Spark Constitutional Row
Work and Pensions Secretary Mel Stride faces backlash after suggesting civil servants should implement Tory policies 'in a way that is consistent with their objectives' in major breach of ministerial code.
Tories unveil mandatory national service for 18-year-olds
Prime Minister Rishi Sunak unveils controversial mandatory national service for teenagers, facing immediate backlash from opposition and military experts who question its feasibility and funding.
Build-A-Bear worker suspended over service dog incident
Exclusive: Build-A-Bear Workshop employee suspended after viral video shows shocking confrontation with customer's assistance dog in Manchester store. Disability rights groups demand action.
Secret Service Scrambles to Rebuild NYC Intel Network
A critical intelligence gap in New York City, following the dismantling of a key Secret Service network, has sparked a major security review ahead of high-profile events.
18-Hour Ambulance Wait for Nottingham Man with Broken Back
Exclusive: A Nottingham man endured an 18-hour wait for an ambulance with a broken back, as East Midlands Ambulance Service declares a critical incident due to overwhelming demand and hospital handover delays.
Geelong Ute Destroyed in Dramatic Service Station Blaze
A ute was completely destroyed by a ferocious fire that erupted at a Smiths service station in Torquay, Victoria. Emergency crews battled the intense blaze, preventing a potential catastrophe. No injuries were reported.
Hotel Concierges: Masters of the Impossible Request
Discover the extraordinary lengths top UK hotel concierges go to for guests, from sourcing rare vintage champagne to arranging private castle tours. The era of simple taxi bookings is over.
Netflix UK Issues Major Update After Devastating Outage
Netflix has broken its silence after a catastrophic technical failure plunged the UK into streaming chaos, leaving subscribers unable to access their favourite shows and films for hours.
Postie's 'Disrespectful' Car Roof Parcel Delivery Sparks Fury
A UK postman faces criticism after a homeowner's CCTV captured him lazily tossing a package onto a car roof instead of delivering it to the door. The resident brands the act 'pure disrespect'.
Belfast Mayor cancels historic 124-year-old church service
Belfast's first Sinn Féin Lord Mayor cancels the historic 'Mayor's Sunday' church service, breaking a 124-year tradition and igniting a fierce political and community debate.
Civil Service Graduate Scheme Failing, Warns Report
A damning Institute for Government report reveals the Civil Service's flagship graduate scheme is failing to attract top talent, risking the future of UK policymaking. Discover the critical reforms needed.
Defence Secretary Calls For Mandatory National Service Return
Defence Secretary Barry Davies ignites a national debate by advocating for the return of compulsory National Service, arguing it would instil discipline, bridge social divides, and bolster UK security in an increasingly volatile world.
Microsoft Outlook Email Service Crashes Across Europe
A major Microsoft Outlook and Microsoft 365 email service failure has caused widespread disruption for businesses and users across Europe, with login issues and send/receive errors reported for hours.
Page 1 of 4