Half of insurance customers to drop coverage over digital flaw
A new J.D. Power study reveals over half of UK insurance customers will switch providers due to poor digital claims experiences. Insurers must improve to retain clients.
Category : Search result: customer retention
Four-Day School Week Pilots Proposed for England
Campaigners urge the government to allow schools to trial a four-day week to address the teacher recruitment and retention crisis. Share your views as a parent or teacher.
UK's New Blueprint for Employee Retention & Wellbeing
Discover how forward-thinking UK employers are revolutionising workplace support to help staff overcome health challenges and stay in work, boosting both wellbeing and business performance.
40% of UK workers would quit after one bad day
New research exposes Britain's workplace crisis as 40% of employees admit they'd walk out after just one terrible day, with younger workers most likely to jump ship.
Gen Z Abandoning Banking Careers for Entrepreneurship
London's financial institutions face a talent crisis as Generation Z workers reject traditional banking roles in favour of entrepreneurial ventures and flexible work experiences, according to industry leaders.
Japanese restaurant owner fights customer abuse in landmark case
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
Boomerang Hires: UK's New Recruitment Trend
Discover why British companies are increasingly welcoming back former staff members, creating a new workplace trend that's reshaping recruitment strategies across the UK.
Why you forget books you just read
Discover the surprising psychological phenomenon affecting avid readers everywhere and learn practical strategies to improve your reading retention.
Controversial Ads: Shockingly Effective for Brand Recall
New research reveals that shocking and controversial adverts are more than just clickbait – they're powerfully effective at embedding brand names into our long-term memory, creating a potent marketing tool.
Morrisons shopper finds just one mince pie in multipack box
A Morrisons customer was left stunned after discovering her box of mince pies intended for six contained just a single pastry. The supermarket has apologised and launched an investigation into the packaging error.
The Psychological Torture of Hold Music's 'Doom Loop'
New research reveals the psychological torment of being trapped on hold. Discover why the same 30-second tune can induce anxiety, anger, and a feeling of being utterly forgotten by modern customer service.
Macy's stock skyrockets 20% in stunning retail comeback
Iconic department store Macy's executes a remarkable retail revival, with shares skyrocketing after addressing customer frustrations head-on. Discover the strategy behind their impressive comeback.
Jaguar Land Rover Cyber Attack: Customer Data Breached
Luxury car giant Jaguar Land Rover confirms a sophisticated cyber attack compromised the personal information of customers, as hackers target its cloud systems in a major data breach.
Nuneaton businessman's epic clapback at vile customer abuse
A Warwickshire businessman has been hailed a hero after his blistering Facebook response to a group of women who launched a vicious campaign of abuse against his young employees, calling their behaviour 'utterly disgusting'.
Home Bargains shoppers revolt over self-service tills
Home Bargains shoppers are in uproar over new self-service tills, with many threatening to boycott the discount retailer over what they call an 'out of hand' and frustrating shopping experience.
Kent Pub Bans ABBA From Jukebox After Customer Backlash
A Kent pub has removed ABBA's iconic hit 'Waterloo' from its digital jukebox following complaints from regulars. The decision has sparked a lively debate among locals and music fans online.
Emelia Fashion label accused of 'shambolic' order delays
Exclusive: Emelia, the UK fashion label beloved by influencers, faces a social media storm as furious customers report months-long delivery delays, incorrect orders, and a customer service blackout, sparking demands for a trading standards investigation.
Jaguar Land Rover Hit by Major Cyber Attack
Jaguar Land Rover confirms a sophisticated cyber attack has compromised its systems, potentially exposing customer data. The luxury car giant is working with security experts to contain the breach.
Customer's wig shop rampage over refund refusal caught on CCTV
A furious customer at a Birmingham wig shop launched a violent rampage, throwing displays and threatening staff after being refused a refund, in a shocking incident caught on CCTV.
Cracker Barrel backlash over new logo and simplified menu
Iconic US restaurant chain Cracker Barrel sparks customer fury with a controversial new logo and a simplified menu, as loyal patrons accuse the brand of abandoning its heritage.
Luxury Nanny Agency in 'Disgusting' Baby Bottle Scandal
An exclusive investigation into a luxury London nanny agency, Celina, reveals shocking customer complaints over stained baby milk bottles, unprofessional conduct, and a refusal to refund. Discover the full story of a parent's nightmare.
Nationwide Security Breach: Urgent Alert for Savers
Nationwide Building Society issues critical warning to thousands of savers after customer data is exposed in a third-party provider breach. Here's what you need to know and do to protect your money.
£1,200 Coat Ruined in Restaurant Sparks Viral Debate
A woman's expensive coat was ruined by food stains at a restaurant, igniting a fierce online debate about responsibility and etiquette. Discover the viral story that has everyone talking.
Olive Garden diner's portion size complaint sparks fury
A viral social media post from a disgruntled Olive Garden customer has ignited a fiery online debate about restaurant portion sizes, value for money, and customer expectations in the UK's competitive casual dining scene.
Evri driver fakes 'struggling mum' note for failed delivery
A delivery driver for Evri has been caught in a shocking act of deception after fabricating a note from a 'struggling mum' to excuse the failed delivery of a 92-year-old's vital medical supplies.
Aussies win massive fight against McDonald's over surcharge
Australian consumers have won a significant battle against fast-food giant McDonald's, forcing a major reversal on a controversial surcharge policy for its breakfast menu, in a campaign hailed as a 'huge win' for customer power.
London Cafe's Laptop Ban Ignites Remote Work Debate
A London cafe's ban on laptop users during peak hours ignites a fierce national conversation about the future of remote work etiquette, customer rights, and the survival of small businesses.
British Gas removes customer credit buffer, sparks fury
British Gas faces a storm of criticism after quietly removing a crucial payment buffer for thousands of customers, leaving many struggling to pay their energy bills. Find out if you're affected.
M&S issuing £15 vouchers to shoppers - claim yours now
Marks & Spencer is dishing out free £15 vouchers to customers who faced long queues or poor service. Here's how to check if you're eligible and claim your compensation.
Cracker Barrel's 'Woke' Rebrand Sparks Fury and Sales Crash
Iconic US restaurant chain Cracker Barrel faces a fierce customer backlash and plummeting sales after a drastic 'woke' rebrand alienates its conservative core base. The brand's attempt to modernise its values has been met with accusations of betrayal and
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