Half of insurance customers to drop coverage over digital flaw
A new J.D. Power study reveals over half of UK insurance customers will switch providers due to poor digital claims experiences. Insurers must improve to retain clients.
Category : Search result: Optus customers
Major Optus outage blocks 000 calls for thousands
A major Optus network failure has left nearly 100,000 customers in Queensland unable to call emergency services. The telco is working to restore services. Read the latest.
Virgin Media fined £23.8m over vulnerable customer risk
Ofcom fines Virgin Media £23.8m for failing to protect vulnerable telecare users during digital landline upgrades. The firm has four weeks to pay. Read the full details.
Virgin Media fined £23.8m over digital landline switch
Ofcom slaps Virgin Media with a £23.8m fine after its digital landline migration left vulnerable telecare customers at direct risk of harm. Discover the full story and what the telecoms giant must do now.
Virgin Media fined £23.8m over telecare switch failures
Ofcom has imposed a £23.8m fine on Virgin Media for putting vulnerable customers at risk during the digital landline migration. Discover the regulator's findings and the company's response.
Virgin Media fined £23.8m over digital landline failings
Ofcom has fined Virgin Media £23.8 million for putting vulnerable telecare users at risk during a digital landline upgrade. The penalty follows serious breaches of consumer protection rules.
Classical Music Makes Greggs Customers Spend More
Greggs shoppers pay 25% more for breakfast when listening to classical music versus Phil Collins hits, Israeli study reveals. Discover how music influences spending.
Optus Outage Blocks 14,000 Emergency Calls
A major Optus telecoms outage has prevented over 14,000 people from accessing emergency services. Learn the causes and implications of this critical failure.
Amazon Prime Customers Eligible for Refunds
Millions of Amazon Prime customers could receive automatic refunds as part of a £3.4 million settlement over subscription practices. Check your eligibility now.
Optus Outage Crisis Amid Amazon Mobile Launch
Major telecommunications disruption hits Optus customers as Amazon announces Australian mobile service entry. Stay updated on the developing situation and market implications.
CBA criticised for $270m fees and shareholder money stance
Commonwealth Bank CEO defends keeping $270m in excessive fees from low-income customers as shareholder money, while Westpac commits to full refunds. Read the full story.
CBA Boss Grilled Over £270m Fee Decision
Commonwealth Bank CEO Matt Comyn faces scrutiny for refusing to repay millions in fees to low-income customers. Discover the full story behind the banking controversy.
O2 Price Rise: 30 Days to Avoid £2.50 Increase
O2 customers have just 30 days to leave their contract without fees following a price increase notification. Act now to avoid the £2.50 monthly rise coming in April.
Sky Live closes: How to claim your refund
Sky is closing its Sky Live streaming app next month - here's how affected customers can claim compensation for the service termination.
Metallica Perth concert drug use allegations rock fans
Concertgoers at Metallica's Perth performance have raised serious concerns about alleged widespread drug use among attendees, with reports of intoxicated fans disrupting the experience for others at the Optus Stadium event.
Australian Government Faces Fire Over Net Zero and Healthcare
Question Time erupts as Opposition targets government over Nationals' net zero stance and healthcare affordability, while Optus faces renewed scrutiny over service failures.
Millions Owed Energy Credit From Closed Accounts
New Ofcom research reveals energy customers with closed accounts may have significant credit balances waiting to be claimed, as bills remain stubbornly high.
Urgent: 2M UK Homes May Lose £150 Energy Support
Time is running out for vulnerable households to claim crucial energy bill support. Discover if you're eligible for the Warm Home Discount before the February deadline.
£240M Energy Credit Scandal: 2 Million Owed Refunds
Ofgem uncovers massive energy credit scandal with 2 million customers owed refunds from old accounts. Discover if you're due money and how to claim your share of £240 million.
Perth Test Under Threat in 2027 Ashes Schedule Clash
Australian captain Pat Cummins reveals potential Perth Test cancellation in 2027 Ashes series due to scheduling conflicts with AFL stadium usage, raising concerns about iconic venue's future in international cricket.
Optus executives resign amid triple-zero network crisis
Australia's telecommunications giant Optus faces mounting pressure as two senior executives resign following catastrophic network failures that left millions unable to contact emergency services.
Halifax Urgent Security Warning For Mobile Banking
Halifax customers face serious security risks with outdated mobile apps as bank warns of potential account breaches and financial losses.
Delicatessen owner slams neighbours over helicopter customers
A rural delicatessen owner faces local fury as wealthy patrons arrive by helicopter, sparking a bitter dispute over noise, privilege and countryside values in the Cotswolds.
Restaurant's savage sign slams 'rude' no-show customers
A UK restaurant's brutally honest sign targeting customers who fail to show up for reservations goes viral, sparking debate about restaurant etiquette and no-show culture.
Bupa pays £1.4m bonuses after misleading customers
Health insurance giant Bupa has paid out £1.4 million in bonuses to senior executives despite admitting to systematically misleading thousands of Australian customers, raising serious questions about corporate accountability.
Pensioner's £1,850 plumbing bill shock
A 74-year-old woman from Hertfordshire faces financial shock after being charged £1,850 for a simple pipe repair. The plumbing company's staggering invoice has sparked outrage and warnings for homeowners.
Free Electric Heaters for Vulnerable UK Households
A leading UK energy supplier is rolling out free electric heaters and standing charge waivers to support vulnerable households through winter amid rising energy costs.
Sydney Protest & Optus Blackout: City in Chaos
Thousands gather in Sydney CBD for pro-Palestine demonstration while nationwide Optus network failure causes chaos and government pressure mounts on telecommunications giant.
Queenstown forces Bendigo Bank cash policy reversal
The remote community of Queenstown, Tasmania, has emerged victorious in a landmark battle against banking giant Bendigo Bank, successfully reversing a controversial cashless policy that threatened to leave elderly and vulnerable residents stranded.
Optus Network Collapse Disrupts Emergency Services
Australia's second-largest telecommunications provider Optus suffered a catastrophic nationwide outage, disrupting emergency services and mistakenly sending thousands of customers to voicemail during critical situations.
Page 1 of 2