More than two million people across Britain face losing a vital service as the traditional copper analogue telephone network is set to be switched off by January 2027.
The Public Switched Telephone Network (PSTN) is being phased out by the telecommunications industry as the ageing system deteriorates. Officials say it has reached the end of its usable lifespan due to a shortage of replacement parts and environmental factors including storms and heat-related faults.
Telecare users affected
Telecare systems, used by around 2.3 million people for personal alarm pendants and fall detection sensors, will be particularly affected by the changeover. Communication providers have been working with local authorities to identify telecare users and offer support including complimentary engineering visits.
OpenReach has issued a fresh warning that the deadline will not be moved. Rebecca Park, a senior manager at OpenReach, said: "The old analogue phone network or the PSTN will close on the 31st of January 2027. That date is not moving."
Safety nets and advice
The company has created temporary safety nets including Emergency Voice Access (EVAC) for basic phone calls, but capacity is limited. Park warned: "Don't wait until the last minute and risk your service."
Citizens Advice urges anyone with personal alarms or safety technology to check compatibility with digital phone lines and inform their landline provider to ensure they stay connected during the switchover.
