The full implementation of the EU's new electronic border control system, the Entry/Exit System (EES), has caused widespread travel disruption across Europe, with UK holidaymakers facing delays of up to three hours at airports. The system, which became fully operational on Friday, electronically records the passport and biometric data of third-country nationals, including Britons, travelling to the EU for short stays.
Airlines and airports have complained that the EES is causing holdups of between two and three hours during peak times. The Airports Council International Europe (ACI) and European airlines have called on the European Commission to introduce “greater flexibility” into its operation. Oliver Jankovek, director of ACI, said: “Border control authorities must be able to suspend the EES entirely when waiting times become excessive. This is essential not only in the coming weeks, but throughout the peak summer travel season.”
ACI reported significant disruptions, noting that one flight bound for the UK had 51 fewer passengers at departure, and another flight had no passengers on board when the gate closed. In a joint statement with airlines, ACI added that some travellers missed their flights due to prolonged border checks. Meanwhile, easyJet passengers were left stranded at Milan's Linate Airport, with queues of up to three hours causing some to feel unwell from the heat. The airline described the situation as “out of control” and blamed the EES, calling it “unacceptable”.
One passenger, 17-year-old Kiera from Oldham, said her flight to Manchester departed without her despite arriving at the airport at 7.30am for an 11am flight. She estimated only 30 people boarded before take-off. The airline offered her £12.25 in compensation, and her mother spent £520 on new flights to Gatwick. Kiera will remain in the airport until Tuesday.
A European Commission spokesperson acknowledged that some member states are encountering technical difficulties with the EES, but did not specify further. The Commission stated it is in close contact with member states to resolve the issues. The system was originally scheduled for implementation in October last year.
