Britain's traditional copper landlines are being switched off from January 2027, and a new survey suggests many households are unprepared for the change. The ageing network, which has connected homes for more than a century, is being replaced by a broadband-based service called Digital Voice.
Digital Voice uses an internet connection to make and receive calls instead of the old analogue telephone network. Providers say the upgrade will keep households connected and offer new features. However, a survey from London-based broadband provider Community Fibre found that 45% of people don't fully understand what they need to do before the switch-off to keep their phone working.
Confusion and Lack of Information
Almost half of those who have not yet moved to a digital service said they are not confident they know how to replace their traditional landline. Some 47% also said they haven't seen enough information about the switchover, leaving many confused about what will happen. This is particularly concerning because plenty of households still rely heavily on their landline.
Community Fibre is urging consumers to get prepared and to shop around rather than simply accepting whatever their current provider offers. The company, which supplies broadband and phone services across large parts of London, has a vested interest in encouraging people to consider switching providers.
What to Check Before the Switch
Now is a good time to check whether your home phone, alarm or telecare equipment will work with Digital Voice and to find out exactly when your provider plans to make the switch. It could also be worth checking whether you're paying too much for your current broadband package.
Peter Rampling, a broadband expert at Community Fibre, said: "The switch from analogue to digital phone services is a nationwide change that is affecting millions of households. But unfortunately, many of those needing to switch may not be offered the best available full fibre service by their existing provider, so it's important to explore what else is out there before committing."
He added: "Whether you're sorting your own line or helping someone else to do it, shopping around and switching provider makes absolute sense during a cost-of-living crisis and can save money and effort in both the short and the long run."
Digital Voice and Power Cuts
Digital Voice is replacing traditional copper landlines across the UK as phone companies move customers onto broadband-based technology. Rather than calls travelling through the old analogue telephone network, they are sent over the internet using a broadband connection.
The switch-off is due to begin in January 2027, with the nationwide transition continuing throughout the year. For most people, the change should be relatively straightforward. Customers will generally be able to keep their existing phone number and handset, although some older equipment may need to be replaced or checked.
There is one big warning that households shouldn't ignore. Digital Voice relies on your broadband connection and electricity, meaning a power cut can knock out your landline. Anyone who relies on their home phone to make emergency calls should speak to their provider about backup options – particularly if they don't have a mobile phone.
BT, EE and other providers are already contacting customers about the change. If you haven't heard anything yet, don't assume you're not affected. The great British landline is changing – and now is the time to find out what it means for your home.
