UK households are being urged to prepare for the upcoming switch from traditional copper landlines to digital phone services, with the deadline now just a few months away. From January 2027, the ageing copper network that has connected homes for over a century will begin to be switched off, and consumers will be moved to a service called Digital Voice, which uses the internet to make calls.
Survey reveals confusion over switchover
Despite widespread warnings, including a new campaign featuring Clare Balding, many homes remain confused about the changes. A survey conducted by Community Fibre found that 45 percent of respondents said they do not fully understand what they need to do ahead of the switch-off to ensure their phone keeps working.
The study also showed that many people still rely on a landline and consider it an important part of their home. However, nearly half of those who have not yet switched say they are not confident they know what steps to take to replace their traditional landline service.
Lack of information and call to action
47 percent of those surveyed said they have not seen enough information about the switchover, and many remain confused about the changes they need to make. Community Fibre is now urging people to ensure they are ready and to check that they are getting the best deal, rather than simply sticking with their current provider.
Community Fibre, which supplies broadband and phone access to large parts of London, has a vested interest in releasing this data. Nonetheless, the survey highlights that now is a good time for all households to check their phones and ensure they are getting the best deal.
Expert advice on switching providers
“The switch from analogue to digital phone services is a nationwide change that is affecting millions of households,” said Peter Rampling, a broadband expert at Community Fibre. “But unfortunately, many of those needing to switch may not be offered the best available full fibre service by their existing provider, so it’s important to explore what else is out there before committing.
“Whether you’re sorting your own line or helping someone else to do it, shopping around and switching provider makes absolute sense during a cost-of-living crisis and can save money and effort in both the short and the long run.”
What is Digital Voice?
Digital Voice is replacing traditional copper landlines across the UK, as phone companies move customers onto more modern broadband-based technology. Calls will be made over the internet rather than the old analogue telephone network that has been in use for over 100 years.
The deadline is set for January, and millions of homes are being moved to Digital Voice, with the nationwide transition expected to continue through 2027. Customers generally keep their existing phone number and handset, although some older equipment and telecare devices may need checking.
Power cuts can also affect internet-based landlines, so households that rely on their phone for emergencies should speak to their provider about backup options, especially if they don't own a mobile phone. BT, EE and other providers are already contacting customers about the change.
