TUI Airways has officially revised its Flight Conditions of Carriage, with the updated terms coming into force for bookings made from June 5, 2026. Those who booked their holiday prior to this date will still be governed by the earlier regulations from March 2023.
Key Changes in the Updated Terms
The revision clarifies legal terminology, strengthens health policy requirements, and sets out explicit charges for making changes. The TUI Conditions of Carriage serves as the binding legal agreement between passengers and TUI Airways upon purchasing a flight.
These terms apply to every traveller aboard a TUI Airways plane, whether they have purchased a Flight Only ticket or booked a TUI package holiday that includes flights.
It is a comprehensive legal document divided into separate Articles, typically spanning 15 to 20 pages when printed. As few people actually read the complete text while preparing for their trip, it is structured to safeguard the airline's operations while setting out your rights as a consumer.
Essentially, the terms state: We promise to fly you and your bags to your destination, provided you show up on time, behave yourself, bring valid legal documents, and do not pack anything dangerous.
1. Health Requirements and Mask Policies
While daily travel has largely returned to normal, TUI has modernised its terms to give them a clear mandate for future public health scenarios. Conditional mask requirements specify that if a local government or health authority mandates them, you must wear an appropriate mask at the airport and on board. Failing to comply can result in a refusal of carriage, and removing it mid-flight will be treated under TUI's disruptive passenger policy. TUI retains the right to require you to fill out a health statement prior to flying out of or returning to a UK airport. Passengers showing symptoms of a major health outbreak, epidemic, or pandemic will be denied boarding.
2. Name Corrections vs. Substitutions
Spelling mistakes can still be corrected for free, as long as TUI can reasonably verify it is an honest error. However, if the change amounts to transferring the ticket to an entirely different person, it will not be treated as a free correction and will incur standard amendment or transfer fees.
3. Ticket Validity and Amendment Fees
Tickets remain valid for exactly one year from the date of issue. In the tragic event of a passenger passing away en route or a death in a passenger's immediate family after travel has started, TUI explicitly permits the tickets of the passenger and their accompanying immediate family to be changed so they can fly at a different time. If you decide to change your flight details 29 days or more before departure, you will face a baseline amendment charge of £50 or €50 per passenger per booking, plus any difference in the fare price, taxes, or associated fees.
Though technically part of their package holiday booking terms rather than the Flight Conditions of Carriage, TUI also launched a highly publicised Price-Match Promise. If you book a package holiday and find the exact same TUI-flight-inclusive deal cheaper elsewhere, you can claim a refund for the difference, but you must submit the claim within 72 hours of your original booking.
