New Government regulations could be introduced for parcel delivery companies including Royal Mail, Evri and DPD, following a petition to Parliament. The proposed changes aim to ensure customers receive their items correctly.
Petition demands GPS proof of delivery
The petition urges: "Mandate that all parcel delivery companies provide recipients with GPS location recorded at delivery, time, estimated GPS accuracy and a map showing the delivery location alongside the proof-of-delivery photo." It adds: "This should only be available to the intended recipient and comply with UK data protection."
Campaigners claim that parcels being delivered to the wrong address is a very common issue. The petition warns: "Every day, thousands of consumers experience parcels being delivered to the wrong address." It notes that courier companies often send a photo of the item, but this "frequently fails to identify where the parcel has been left".
List of extra legal obligations
The petition sets out a list of additional legal obligations for courier companies, including:
- The GPS location at point of delivery
- The time of delivery
- The estimated accuracy of the recorded location
- A map showing the recorded delivery location alongside the delivery photograph
As an official petition to the UK Government, it could be considered for a response if it gains 10,000 signatures. If it reaches 100,000 signatures, the issue will be considered for debate in Parliament. The petition is available to sign on the Government's website.
