Almost half of UK landline users are unaware of the analogue phone switch-off, despite the January 2027 deadline fast approaching. The country's traditional phone network is being decommissioned as services move over to digital technology, meaning households with landline phones will need to make the shift to internet-based calls.
Survey reveals lack of awareness
A survey of 2,000 adults with a landline telephone in their home revealed that 53% use it on a weekly basis, yet 45% don't fully understand what steps they need to take ahead of the switch-off to ensure their phone continues to work.
Landlines remain essential for many, with one in three relying on theirs to stay in touch with friends, family and healthcare providers. The majority of those surveyed said their landline is still a crucial part of their household, with 17% stating it's cheaper for overseas friends or family to call them on a landline rather than a mobile.
Campaign to raise awareness
The research was commissioned by Community Fibre, which provides broadband and calls packages enabling customers across London and the south-east to seamlessly switch to a full fibre home phone service.
TV chef Rustie Lee, who regularly uses her landline, has teamed up with the broadband provider to help raise awareness of the upcoming change. She said: "The landline switch-off is one of the biggest changes to our home phones in years, so if you haven't switched yet, there are a few things you need to do.
"My top tip is this: don't just accept the first deal you're offered by your current provider. Take a moment to shop around, especially look at the newer fibre broadband providers as they will often save you a lot of money.
"The extra good news is that switching to a new fibre provider is also simple and risk free. You can keep your telephone number, and your new provider can handle the switch on your behalf with your current provider so you won't have any break in service."
Other devices may be affected
The landline transition could also affect other devices in the home. These include alarms designed to help elderly or vulnerable people live independently by connecting them to a 24/7 emergency response centre, as well as some home security systems.
Rustie added: "If you use a telecare alarm or other devices that use a phone line, check with the providers of those services if they'll be affected too, rather than your phone company."
Peter Rampling, a broadband expert at Community Fibre, said: "The switch from analogue to digital phone services is a nationwide change that is affecting millions of households.
"But unfortunately, many of those needing to switch may not be offered the best available full fibre service by their existing provider, so it's important to explore what else is out there before committing.
"Whether you're sorting your own line or helping someone else to do it, shopping around and switching provider makes absolute sense with the cost-of-living crisis and can save money and effort in both the short and the long run."
