Microsoft users faced continued disruption on Friday as the company worked to resolve outages affecting several of its most popular services, including Teams, which left tens of thousands of users affected.
Monitoring website Downdetector first recorded a spike in reports of problems with Microsoft Teams in the UK at around 6.15pm on Thursday. Issues were still being reported at 3am on Friday morning, with tens of thousands of users thought to be affected.
No Sign of Cyber Attack
Microsoft executive vice-president Charles Lamanna said the outages did not appear to be the result of a cyber attack. "We regret that today’s outages caused disruptions for our customers, and we are working to address the issue," he wrote on X.
"We will continue to share more information as soon as we have it, and for now I can confirm that there is no indication this is the result of malicious or cyber activity."
Services Affected and Recovery Efforts
Affected products included instant messaging service Teams, AI service Copilot, Outlook emails and some aspects of its Cloud services, among others. In an update on Friday, the tech giant said that although it had managed to get servers operating multiple times overnight UK time, those servers had crashed.
OpenAI, the company behind ChatGPT, also reported issues. "We’re investigating an issue with Microsoft connectors where new connections may be broken and tools are not working as expected," OpenAI said in a statement on its website. "We’ll share an update when we know more."
Microsoft said it had tried several solutions to mitigate the problems, including isolating parts of its infrastructure and shifting traffic to alternate routes. "We’ve monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected," the company said.
The tech firm provided regular updates on official Microsoft 365 accounts. It had earlier directed people to a page on its website for updates, but users complained the page did not load. Multiple governments around the world also reported Microsoft outages, including in Australia, India and Japan.
