Microsoft users are still experiencing disruption as the company works to resolve outages affecting several of its most popular services, including Outlook, Teams and the AI assistant Copilot. The issue has persisted for more than 10 hours, with tens of thousands of users impacted globally.
Outage Timeline and Scope
Monitoring website Downdetector first showed a spike in users reporting problems with Microsoft Teams in the UK at around 6.15pm on Thursday. Reports of problems with Outlook peaked globally at nearly 140,000 around 6pm that same day, according to the monitoring service.
The outage is affecting users in the US, Japan, Singapore, the UK and Australia, with services experiencing "connectivity problems". The disruption has continued for at least 12 hours since it was first reported.
Microsoft's Response and Fix Efforts
Microsoft has said it tried several solutions to mitigate the problems, including isolating parts of its infrastructure and shifting traffic to alternate routes. However, the company acknowledged that the fix is not going as expected.
"We've monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected," Microsoft said.
Microsoft executive vice-president Charles Lamanna said the outages did not appear to be the result of a cyber attack.
