Valve has warned owners of Steam Machines, Steam Controllers and other Valve-made hardware that their data may have been leaked as part of a cyber attack on their logistics partner.
As reported by Digital Foundry, Valve customers who had recently purchased a Steam Machine or other related hardware were contacted via email to warn them of the potential data breach. The leak is thought to affect shoppers in Europe, which includes the UK.
What Information Was Leaked?
Thankfully, it doesn’t look like any payment information or passwords were lost in the data breach as Valve’s own servers weren’t affected. However, information such as names, addresses, phone numbers and Steam account email addresses are likely to have been leaked.
As such, the owner of Steam has warned its customers that they may receive fake emails from bad actors pretending to be Valve. These emails or text messages could include information such as order details and delivery addresses in an attempt to appear genuine.
Valve's Email to Affected Customers
The email to potentially affected customers reads: “Between July 29 2026 and August 1, 2026, a cyberattack hit CEVA Logistics, the company that ships Steam hardware to customers in Europe. CEVA is still investigating this attack, but as Valve learned on August 7, certain information about Steam customers, including you, was likely compromised.
“CEVA receives specific delivery-related information from Steam to be able to ship physical hardware to customers in Europe, and told us these are the details the attacker likely took. Because CEVA retains this information for up to 90 days after that order, we are sending this message to all customers we can assume were impacted.”
What to Look Out For
Valve shoppers should remain extremely cautious of any communication they receive that claims to be from Steam or Valve. If you do receive an email or text message, remember that Steam Support never asks for your password or Steam Guard code.
What’s more, Steam Support will only ever handle account issues on their official site, https://help.steampowered.com/.
Valve claims that there’s no need to change your Steam password or email address. However, gamers may still do so if they feel this would make them more comfortable.
