The chief executive of easyJet has criticised the European Union's new Entry/Exit System (EES), describing it as 'completely unacceptable' after dozens of British passengers missed flights due to lengthy border delays.
Kenton Jarvis told ITV News on Thursday that the EU had had since 2017 to prepare for the system, which became fully operational on April 10. British passport holders travelling to Schengen area countries may now need to provide fingerprints and facial images at airport kiosks on arrival, with no pre-registration or fee required.
The UK Government has warned that the new checks can take longer than the previous manual passport stamping process. Mr Jarvis called for a more flexible rollout, suggesting implementation during quieter periods such as when fewer flights are arriving.
In April, around 100 easyJet passengers were left behind in Milan after border delays caused them to miss their flight. Mr Jarvis defended the decision, stating that crews have regulated flying hours and cannot wait indefinitely without risking the entire flight being cancelled.
An easyJet spokesperson said the airline had done everything possible to minimise disruption, including holding flights and offering free transfers. They urged border authorities to make full use of permitted flexibilities while the EES is implemented.
