Kung Fu Chinese Food and Tea Bar in Wigan town centre has been praised after staff went out of their way for a pregnant customer who was craving prawn crackers. The woman had requested the snacks with her home delivery, but when they were accidentally left out, she called the restaurant to ask if they could bring them round.
Not only did staff promptly return with the forgotten crackers, but they also included an extra bag, a tub of sauce, a large KitKat, a bottle of Oasis, and a sweet note. The note read: "Hope this keeps the cravings at bay for a little while! I was the same with my little girl. Congrats from all at Kung Fu."
Social Media Praise
So touched by the thoughtful gesture, the woman took to social media to commend the takeaway for going 'above and beyond' during the heatwave at the end of June. She said: "I'm not one to make [a] public post, but if any business deserves the praise it's these guys. I've always had amazing customer service from them anyways, but today they really did go above and beyond. I'm pregnant and craving prawn crackers like they are going out of fashion. My order came and they forgot to add them in so I called up asking if they could drop them off, which I was told absolutely and they will give me an extra bag of them for the mess up only to receive this (while my food is still nice and warm! Bonus). These are the type of business I don't ever feel guilty pigging out at. Thank you guys. Definitely go give them a go if you haven't already, gorgeous food."
Hundreds of people responded to the message, with numerous people commending the takeaway team for the 'heart-warming' act. One customer said: "We love a Kung Fu Chinese. It's our go-to takeaway, I honestly can't fault them." Another person commented: "Would definitely order from a business with customer service standards like that."
Staff Behind the Gesture
The employees responsible for the note were Lesley Ann Wallace and Abby Ball. Expressing gratitude for the review, mum-of-one Lesley Ann stated: "People don't understand the impact positive reviews have on us as people! The long hours, especially with the weather, they are greatly appreciated! My craving was chicken sweetcorn soup with prawn crackers so I can definitely relate."
Restaurant's Philosophy
Zoe Hunt, who also works at the Standishgate establishment, told the Manchester Evening News: "I think I can vouch for all our staff when I say that our bosses treat us very well and we like to pass on that kindness to our customers. In this case we missed prawn crackers off the delivery, so we sent them ASAP with some extras to make up for our mistake. Some of us who work here are mums and understand what pregnancy cravings are like! So we doubled the prawn crackers in case the craving hit again. We just enjoy giving a little bit extra to make our customers happy! Even if it's extras for birthdays or little notes in orders, we just want to give people tasty food, bubble teas and smiles."
