A disabled grandfather from Liverpool claims he was ejected from an Asda store after declining to provide personal information to use a mobility scooter. Tony Daniels, 73, of Mossley Hill, said the incident on June 18, 2025, left him feeling humiliated and distressed.
Grandfather Surrounded by Security
Tony, who uses two walking sticks due to multiple health issues including cancer, alleged that he was surrounded by three to four security guards after refusing to give his name and address to use a mobility trolley. He had previously used mobility scooters at other Asda stores without such requests.
According to Tony, when he asked to speak with a manager, the manager told him, "I don't like your attitude, and I'm going to tell you to leave. We want you to leave now." Tony described the experience as "horrible" and said he felt he was not a threat to anyone.
Asda Defends Policy
An Asda spokesperson confirmed that requesting basic customer details for mobility scooter use is standard company policy across all stores, aimed at ensuring colleague and customer safety. The spokesperson said, "To ensure colleague and customer safety, we politely ask anyone using a mobility scooter in store to provide a few details and, where needed, use one of our in-store scooters. This is standard across all our stores and is something we ask of all customers using a mobility scooter, always with the best intentions and with the safety of all customers in mind."
Asda has written to Mr. Daniels to explain the policy and remains open to further discussion.
Impact on the Grandfather
Tony, a retired builder and grandfather of nine, said the incident has affected him deeply. He told the Liverpool ECHO, "The incident has knocked me back a lot, and I still get upset about it. I'm 73, on two walking sticks, I can barely breathe, and I thought I was going to have a hypo in the store." He contrasted this experience with his usual positive treatment at the Asda on Smithdown Road in Liverpool, where staff typically help him with packing and shopping without issue.
