A pensioner's dream family holiday to celebrate her 50th wedding anniversary ended in “anger and frustration” after she and her husband were left stranded abroad by easyJet.
Eileen Snow, 72, and her husband Stephen, 74, had enjoyed one week in Croatia followed by one week in Montenegro with family when they arrived at Tivat Airport on Saturday, expecting to fly back to London Gatwick.
But instead of ending their “perfect holiday”, the couple say they were stopped at the gate and left stranded abroad. The situation was particularly worrying because Stephen takes daily medication and says he only had enough to last until the following day.
Delay ruins family plans
The delay also meant Eileen was unable to visit her late father’s grave on what would have been his birthday. Eileen had been her dad’s main support during his final years and was deeply upset to miss the chance to mark the day.
EasyJet later emailed Stephen apologising that he had been “denied boarding” on flight EZY8814. The airline said the aircraft had exceeded its weight limit and was therefore required to carry fewer passengers for safety reasons. According to easyJet, when nobody volunteered, the passengers prevented from boarding were selected according to the order in which they had checked in.
But the couple, from Emsworth, Hampshire, insist they did not volunteer to give up their seats. Stephen stated: “I was angry and frustrated – I couldn’t believe the level of incompetence.
