Police have clarified when cold calling crosses the line into a criminal offence, noting that ignoring a "no cold callers" sign is against the law. The guidance appears on Ask The Police, a website administered by police forces around the UK.
In response to a question about persistent doorstep callers, the police answer states: "You can put up a 'no cold callers' sign which should deter them from knocking on your door, and if a cold caller ignores this sign, it is a criminal offence."
Reporting Persistent Callers
The police acknowledge they may not be able to act in every instance of the sign being ignored, but the information gathered can help them identify sellers and target enforcement efforts. They stress that "doorstep sellers are becoming an increasing problem, usually targeting older people," and advise contacting the police if callers refuse to leave.
The site's advice notes: "If you are not in immediate danger, we would advise that you make a report via the non-emergency 101 number or on the 999 number in an emergency." Businesses that have broken the law or acted unfairly can be reported to Trading Standards.
Staying Safe at the Door
Age UK encourages people to remember that they do not have to open the door to anyone they do not know, advising a "Stop, Lock, Chain and Check" approach. This includes locking other outer doors before answering, putting the door chain on, and asking for an identity card before letting anyone in.
The police also advise using a chain or peephole before answering the door to strangers. The website explains: "If there is a person claiming to be from a company such as electricity/gas/water, then they will have official ID." It warns against using a telephone number provided by the caller, as it may not be genuine.
Dealing With Unsolicited Work Offers
For unannounced offers to do work on a garden, driveway, roof, or similar, the police advise getting at least two or three quotes from different reputable firms before agreeing to major work. They warn that some people start work and demand extra money afterwards, and recommend not allowing workmen to carry out tasks unless they have been personally recommended.
Reputable companies tend to be busy and do not need to chase work, so repeated contact should be treated with caution. Asking for a card, website address, and references from local premises can help verify a trader's legitimacy.
