Citizens Advice Scotland has warned that commercial websites are using "aggressive" social media adverts to target people seeking help with filling out social security applications. The charity advises that it is always best to seek free, impartial advice from a well-known charity if you are struggling with an online form.
Watch out for red flags
Be cautious of unsolicited emails, phone calls, or messages offering financial help or government benefits. UK and Scottish Government departments will not ask for payments or personal details through phone or email.
Verify the source and apply directly
If you receive a text message or a phone call about benefits, always check the legitimacy of the claim by contacting the relevant government department directly. Use the official contact details listed on Gov.uk or Social Security Scotland.
Always apply for government benefits through the official Gov.uk website, Social Security Scotland or your local council. These applications are free, and any service requesting a fee should be treated with caution.
Protect your personal information and get free advice
Never share your National Insurance number, bank details, or other personal information unless you are 100 per cent sure of the legitimacy of the contact. Always double-check that the request is genuine before responding.
Free, confidential advice on how to apply for social security benefits can easily be obtained from several reputable charities including Citizens Advice Scotland or Advice Direct Scotland. Your local MP or MSP will also be able to help if you are struggling to navigate the system.
