Nexus has apologised for the severe delays on the Tyne and Wear Metro on Tuesday morning after a failed train disrupted the network. One of the earliest trains of the day was unable to leave the depot, and the impact was felt across the transport network throughout the morning.
Morning disruption and cancelled services
The Metro account on X reported that the 4.58am Regent Centre to South Shields service was cancelled, adding that "trains are running to all destinations, but may not be to timetable." Bus operators accepted Metro tickets to help commuters, with the disruption lasting for several hours.
Stuart Clarke, Infrastructure Director at Nexus, said: "We are sorry to those customers whose journeys may have been impacted by this morning's Metro disruption."
Cause and response
"Due to an issue earlier this morning, trains were unable to leave the depot and enter operation for the start of service. Our teams are investigating the cause," Clarke added.
Trains began leaving the depot from 6am and re-entering service gradually. Clarke noted that customers should expect ongoing disruption while services are restored to normal.
Impact and assistance
All local bus operators are accepting Metro tickets and passes to help passengers complete their journeys. Customers needing assistance can use help points at Metro stations.
Clarke thanked customers for their patience while Nexus works to restore a normal service as quickly as possible.
