Thousands of Virgin Media customers across the UK are experiencing problems with their TV services, with many reporting pixelated channels and glitching screens. The outage began shortly after 10:35 am on Wednesday, according to outage tracker Downdetector, which recorded over 4,000 reports by 11:45 am. The number has since dropped to just under 3,000 after Virgin Media confirmed it is aware of the issue.
Nearly 90% of users reporting issues are experiencing problems with their TV service, while around 10% are reporting broadband connection issues. Many customers have said that their TV screens remain pixelated even after changing channels, and some report that channels 'jump' around. The issues persist despite customers restarting their TV sets or Virgin Media TV boxes.
One customer posted on X: 'Virgin Media TV not working. Completely pixelated. Tried to find out why. Message just says: “Sorry, there was an issue checking your services.”' Another said: 'Most channels on TIVO pixelated – okay till 20 minutes ago – cannot get current service status from Virgin.'
Virgin Media told Metro that the issue is only impacting TV services, not broadband. A spokesperson said: 'We’re aware that some customers are currently experiencing pixelation issues with their television services and we apologise for any inconvenience caused. Our teams are working as a priority to identify the fault and restore services to normal as soon as possible.'
