A 67-year-old grandmother has been banned from an Asda store in Norwich after being accused of switching reduced yellow stickers to secure cheaper deals. Jan Rhodes, a loyal customer of the Hall Road branch for a decade, denies the allegations, claiming the supermarket has mistaken her for someone else.
Asda security told Rhodes she was banned from the store for three years, citing CCTV footage as evidence. The supermarket alleges she swapped price labels on reduced items, including a pack of bacon, to pay less. Rhodes, however, insists she is innocent and has never tampered with stickers.
Speaking to the Eastern Daily Press, Rhodes said: 'I went in to buy three things and while I was there, the security came up to me and said I wasn't allowed in anymore. I've never done that. I'm angry and I'm upset.' Her partner, Rob Gillies, claimed the bacon had been purchased the day before the ban and its sticker was not tampered with.
Rhodes' stepdaughter, Leanne Hutchings, visited the store to plead her case but was told the alleged behaviour had been ongoing for a prolonged period and that Rhodes had been abusive. Hutchings denied this, stating: 'She would never be nasty to someone.'
An Asda spokesman said: 'We ask all customers to treat our colleagues and stores with respect and do not tolerate any form of abuse. While banning a customer is always a last resort, this decision was taken due to repeated disruptive and abusive behaviour.'
