Lloyds Bank has shared an update clarifying its rules after a customer asked about new card details being sent out. An account holder asked Lloyds over social media whether direct debits would still be paid if the card linked to them had expired and been replaced with a new number on the same account.
Direct debits linked to bank account, not card number
Lloyds responded that direct debits are normally linked to the bank account, not the card number. The bank told the customer: "As it's a direct debit, then it is normally linked to your bank account. So if you've received a replacement card with a new card number, but the same current account remains open, your direct debits should continue to be collected as normal."
Help for customers waiting for a new card
In a separate query, another customer said they were waiting for a card and had tried to contact Lloyds several times to get it activated for use in Apple Wallet. Lloyds advised them to get in touch through the mobile app by selecting 'Search' and then 'Message us 24/7'. The bank explained: "If you haven’t received your card yet, they can investigate and arrange a replacement if needed. Also, if this is a new card, you may need to activate it with a Chip-and-PIN transaction before contactless payments or Apple Wallet can be activated."
Ordering a replacement card
Lloyds customers can order a new bank card through online banking or the app if their card is damaged or not working. They must have a registered UK address to use this service. Once ordered, the new card should arrive within five working days, and customers can view the new card details in the app before it arrives.
