71% of UK adults hit by surprise bills averaging £535, Santander finds
71% hit by surprise bills averaging £535, survey finds

Seven in 10 people in the UK have dealt with a surprise bill in the past year costing more than £500 on average, according to a survey for Santander UK.

The average unexpected bill was £535, with 71% of people having faced one in the previous 12 months, the bank said.

How people cope with unexpected costs

More than a third (36%) of people have asked family or friends for financial support in the past year, despite nearly half (48%) saying they would feel uncomfortable doing so. A further 35% have turned to credit to cover an unexpected expense, while half (51%) have lived with a problem they could not afford to get fixed, including having a toothache or a broken-down car.

More than two-fifths of people (44%) surveyed said they do not feel prepared for an unexpected bill.

Most dreaded expenses

Car repairs (43%), broken household appliances (43%) and boiler breakdowns (34%) are the costs households dread the most, according to the research, released ahead of “unlucky” Friday 13. These are followed by fears of emergency vet bills (30%) and urgent plumbing or electrical repairs (29%).

Unexpected dental treatment (23%), phone or laptop repairs (21%) and unexpected utility bills (21%) were also among concerns.

Impact on wellbeing and advice

The thought of an unexpected expense can also affect emotional wellbeing, with many reporting they were left experiencing sleepless nights (47%), feeling constantly on edge (32%), having headaches (30%) or being short-tempered (29%) at the worry of one happening.

Finance experts often recommend that people build up a savings buffer that can be easily accessed to cover costs in emergencies.

Joao Soares, head of savings at Santander UK, said: “We’ve all had those moments when an unexpected bill lands at the worst possible time, whether it’s the boiler breaking down, the car needing a repair or an unexpected vet bill.

“And while Friday 13 might be known for bad luck, the reality is these costs can crop up at any time.

“Having some savings set aside can make those moments feel a little less daunting, and putting even a small amount away regularly can help.”

Some 2,000 people were surveyed across the UK in October by 3Gem Research and Insights for Santander.