ATO Call Centre Crisis: Staff Conditions Under Fire
Exclusive investigation reveals shocking working conditions at outsourced ATO call centres, with 125% staff turnover and major service quality concerns. Discover the full story.
Exclusive investigation reveals shocking working conditions at outsourced ATO call centres, with 125% staff turnover and major service quality concerns. Discover the full story.
French President Macron warns Russia will betray promises without deterrence as Trump pushes peace plan requiring Ukrainian concessions. Latest developments from day 1,369.
A Ukrainian soldier trapped for 33 days behind enemy lines was rescued by an armoured drone vehicle in a daring 6-hour mission through Russian-controlled territory. Read this incredible story of perseverance and innovation.
Police Scotland faces backlash for spending nearly £1 million on a human rights adviser while pleading poverty. Critics call it 'virtue-signalling' as crime investigations are cut.
LNER staff member Samir Zitouni, credited with saving multiple lives during a mass stabbing, has been discharged from hospital. Read his incredible story of bravery and recovery.
Ukrainian forces confront Russian troops exploiting adverse weather in Pokrovsk and Zaporizhzhia as G7 allies pledge increased support. Defence updates and corruption probe developments.
In a stunning display of bravery, an 11-year-old Russian girl publicly confronted Vladimir Putin about her uncle being sent back to the front lines without proper medical treatment, creating an awkward moment for the Russian leader during a youth forum.
Ukrainian President Volodymyr Zelenskyy makes daring frontline visit to troops defending the strategic Pokrovsk axis as Russia intensifies offensive operations in the Donetsk region.
Moscow intensifies offensive operations around Pokrovsk as Ukrainian defences face mounting pressure. Latest intelligence reveals significant Russian advances in Donetsk region.
Kyiv receives crucial US-made Patriot missile systems while Ukrainian troops maintain defensive positions in embattled Pokrovsk amid intense Russian assaults.
Exclusive frontline report reveals how Ukrainian soldiers are deploying advanced drone technology to devastating effect against Russian invaders, changing modern warfare forever.
Ukrainian forces mount determined defence of strategic Pokrovsk sector as Russian offensive intensifies. Latest battlefield updates and military analysis.
Exclusive investigation reveals how impoverished Africans are being lured to Russia with false promises, only to be thrown into Ukraine's meatgrinder frontline
Ukrainian forces launch devastating drone strikes deep into Russian territory, targeting critical energy infrastructure and military installations as the conflict enters a dangerous new phase.
Exclusive frontline report reveals how Ukrainian forces in Kupiansk are battling overwhelming odds as Russia intensifies its offensive in the strategically vital Kharkiv region.
Exclusive report reveals how Ukrainian medics are operating a clandestine underground hospital to treat soldiers wounded by Russian FPV drones, facing unprecedented medical challenges in a hidden frontline facility.
Exclusive analysis reveals staggering timeline of White House departures under Democratic presidents, exposing deeper challenges in maintaining stable governance and policy continuity.
In a historic move, the US Senate has approved the Essential Workers Bill, granting new protections and benefits to frontline employees who kept America running during the pandemic. Discover how this legislation will transform workers' rights.
Exclusive military analysis reveals how Russian forces have become sitting ducks on the Dnipro's east bank, suffering catastrophic losses in what soldiers are calling a 'suicide mission' against Ukraine's precision strikes.
Ukrainian President Volodymyr Zelenskyy has described Donald Trump's proposal to freeze the war along current frontlines as a potential breakthrough, while emphasising Ukraine's sovereignty remains non-negotiable.
Exclusive frontline reports reveal Ukrainian troops enduring extreme conditions and ammunition shortages while Western allies remain divided over military support. The human cost of diplomatic delays becomes increasingly devastating.
Alina Sarnatska, a Ukrainian combat medic who served on the front lines, brings her harrowing wartime experiences to the London stage in a groundbreaking new play that's captivating audiences.
Shocking new report reveals charity staff across Britain are experiencing unprecedented levels of violence and threats, prompting demands for immediate government action to safeguard frontline workers.
Exclusive investigation reveals how a toxic blame culture within the NHS is driving staff to breaking point and compromising patient care across Britain.
British universities brace for unprecedented disruption as academic staff threaten nationwide strikes over pay disputes and massive job cuts, potentially locking students out of courses during critical academic periods.
British universities are bracing for potential staff strikes and mass resignations as a bitter pay dispute intensifies, with academics reporting they're forced to use food banks amid the cost-of-living crisis.
Veteran combat photographer Giles Duley reveals his controversial decision to forgo protective gear in conflict zones, explaining how it helps him capture humanity amidst the chaos - despite suffering a traumatic brain injury.
An alarming report reveals how a toxic blame culture within the NHS is driving dedicated staff away, threatening the future of Britain's healthcare system and patient safety.
Amidst the relentless conflict in eastern Ukraine, two soldiers from different worlds discover profound camaraderie and mutual support that defies the horrors of war.
In a world-first, Ukrainian forces are using advanced robotic 'dogs' armed with machine guns to assault Russian positions in Donetsk, signalling a dramatic shift towards autonomous battlefield technology.