UK water regulators have slapped two major suppliers with hefty fines totalling over half a million pounds for severe customer service and complaints handling failures, impacting vulnerable households across England.
Anglian Water has been hit with a £2.65 million penalty by regulator Ofwat for missing key performance targets on pollution and customer service, impacting millions in the East of England.
Melbourne's Bar Bambi is under fire as furious customers flood review sites with complaints of appalling service, exorbitant prices, and a hostile atmosphere, branding it the 'worst bar experience' of their lives.
A UK postman faces criticism after a homeowner's CCTV captured him lazily tossing a package onto a car roof instead of delivering it to the door. The resident brands the act 'pure disrespect'.
The UK Foreign Office has updated its travel advice for a significant number of countries, including holiday favourites Spain, Italy, and France. Here's the full list of destinations and the specific risks you need to know about before you book.
UK travel agents are demanding a major overhaul of the Package Travel Regulations, arguing current refund rules are crippling the industry and leaving customers in limbo. Discover the proposed changes.
Iconic US restaurant chain Cracker Barrel Old Country Store unveils a dramatic new logo, removing its famous barrel in a controversial modernisation bid that has left traditionalist customers feeling alienated and nostalgic.
Pop sensation Charli XCX has publicly called out Converse, accusing the iconic brand of selling her 'poor quality' shoes that fell apart. The viral social media rant has ignited a fierce debate among fans and consumers about brand accountability and quali
A top Manchester restaurant, famed for its award-winning toilets, has been forced to issue a plea to the public after becoming an unofficial tourist attraction, causing chaos for paying customers.
A Morrisons customer was left stunned after discovering her box of mince pies intended for six contained just a single pastry. The supermarket has apologised and launched an investigation into the packaging error.
New research reveals the psychological torment of being trapped on hold. Discover why the same 30-second tune can induce anxiety, anger, and a feeling of being utterly forgotten by modern customer service.
Iconic department store Macy's executes a remarkable retail revival, with shares skyrocketing after addressing customer frustrations head-on. Discover the strategy behind their impressive comeback.
Luxury car giant Jaguar Land Rover confirms a sophisticated cyber attack compromised the personal information of customers, as hackers target its cloud systems in a major data breach.
A Warwickshire businessman has been hailed a hero after his blistering Facebook response to a group of women who launched a vicious campaign of abuse against his young employees, calling their behaviour 'utterly disgusting'.
Home Bargains shoppers are in uproar over new self-service tills, with many threatening to boycott the discount retailer over what they call an 'out of hand' and frustrating shopping experience.
A Kent pub has removed ABBA's iconic hit 'Waterloo' from its digital jukebox following complaints from regulars. The decision has sparked a lively debate among locals and music fans online.
Exclusive: Emelia, the UK fashion label beloved by influencers, faces a social media storm as furious customers report months-long delivery delays, incorrect orders, and a customer service blackout, sparking demands for a trading standards investigation.
Jaguar Land Rover confirms a sophisticated cyber attack has compromised its systems, potentially exposing customer data. The luxury car giant is working with security experts to contain the breach.
A furious customer at a Birmingham wig shop launched a violent rampage, throwing displays and threatening staff after being refused a refund, in a shocking incident caught on CCTV.
Iconic US restaurant chain Cracker Barrel sparks customer fury with a controversial new logo and a simplified menu, as loyal patrons accuse the brand of abandoning its heritage.
An exclusive investigation into a luxury London nanny agency, Celina, reveals shocking customer complaints over stained baby milk bottles, unprofessional conduct, and a refusal to refund. Discover the full story of a parent's nightmare.
Nationwide Building Society issues critical warning to thousands of savers after customer data is exposed in a third-party provider breach. Here's what you need to know and do to protect your money.
A woman's expensive coat was ruined by food stains at a restaurant, igniting a fierce online debate about responsibility and etiquette. Discover the viral story that has everyone talking.
The Met Office has escalated its weather warning to amber as a severe storm packing 70mph winds threatens widespread travel chaos, power cuts, and structural damage across the UK. Residents are urged to prepare for disruption.
A viral social media post from a disgruntled Olive Garden customer has ignited a fiery online debate about restaurant portion sizes, value for money, and customer expectations in the UK's competitive casual dining scene.
A delivery driver for Evri has been caught in a shocking act of deception after fabricating a note from a 'struggling mum' to excuse the failed delivery of a 92-year-old's vital medical supplies.
Australian consumers have won a significant battle against fast-food giant McDonald's, forcing a major reversal on a controversial surcharge policy for its breakfast menu, in a campaign hailed as a 'huge win' for customer power.
A London cafe's ban on laptop users during peak hours ignites a fierce national conversation about the future of remote work etiquette, customer rights, and the survival of small businesses.
British Gas faces a storm of criticism after quietly removing a crucial payment buffer for thousands of customers, leaving many struggling to pay their energy bills. Find out if you're affected.
Marks & Spencer is dishing out free £15 vouchers to customers who faced long queues or poor service. Here's how to check if you're eligible and claim your compensation.