Target's $5bn overhaul after shopper complaints
Target announces a $5 billion revamp to address messy stores and falling sales. Discover the new customer service initiatives and digital upgrades coming to stores.
Category : Search result: customer service failure
Target's mandatory smile policy sparks employee backlash
Target implements strict '10-4' programme requiring staff to smile at customers within 10 feet and offer help within 4 feet. Critics call it 'mandatory happiness' during holiday rush.
McDonald's manager charged in hot coffee assault
A shocking incident at a Michigan McDonald's resulted in a manager allegedly throwing boiling hot coffee on a customer during a dispute over a refund, leading to criminal charges and serious injuries.
Guterres: 1.5°C climate failure 'moral catastrophe'
UN Secretary-General António Guterres delivers impassioned warning at COP30 summit, declaring the world's failure to meet critical climate targets a profound moral failure that threatens humanity's future.
CarMax replaces customer service jobs with AI robots
CarMax revolutionises customer service with AI-powered robots, sparking debate about the future of employment in the retail sector as machines outperform humans in key metrics.
Kansas City ride safety belt fails mid-operation
Terrifying moment at Kansas City attraction as ride safety belt fails mid-operation, sending riders plunging downwards in shocking safety breach caught on camera.
Elderly couple banned from Aldi in shopping dispute
An elderly couple shares their disbelief after being banned from their local Aldi supermarket following a disagreement over shopping methods, sparking debate about retail treatment of older customers.
HMRC failed 85 million taxpayer calls in decade
Shocking figures reveal HMRC failed to answer 85 million taxpayer calls over ten years, exposing a broken customer service system leaving millions frustrated and unheard.
UK Banking Crisis: Customers Report Empty Accounts
Thousands of British banking customers face financial chaos as Santander, Barclays and Halifax experience severe technical failures causing accounts to show zero balances and disappearing transactions.
Worst UK Broadband & Mobile Providers Revealed in Ofcom Data
New Ofcom data reveals which UK telecom giants are drowning in customer complaints as broadband and mobile services fail to meet expectations. Discover the worst offenders and how they compare.
Microsoft Azure Hit By Major Global Outage
Microsoft's cloud computing platform Azure experienced widespread service disruptions, affecting businesses and users globally with login failures and connectivity issues.
Sainsbury's customers rebel against new checkout rules
Shoppers revolt against Sainsbury's mandatory self-service tills as supermarket giant faces backlash over tedious new scanning rules.
Prison guards help sex offender escape with directions
Exclusive: Security scandal rocks UK prison system as staff inadvertently assist convicted sex offender's escape from Derwentside immigration centre, raising serious questions about staff training and security protocols.
Evri driver sends selfie instead of parcel photo in hilarious mix-up
A UK woman shares her comical encounter with an Evri delivery driver who accidentally sent her a photo of his own face instead of her parcel location, sparking viral laughter online.
Evri driver sacked after doorstep confrontation goes viral
A furious Evri delivery driver has been dismissed after being filmed in a heated exchange with a customer who complained about a 'chucked' parcel, raising serious concerns about delivery service standards.
Police apology after murder at sex offender's home
A police force has issued a formal apology after a vulnerable woman was murdered at a known sex offender's residence that had been operating unlawfully for six months, raising serious questions about public protection failures.
Restaurant's savage sign slams 'rude' no-show customers
A UK restaurant's brutally honest sign targeting customers who fail to show up for reservations goes viral, sparking debate about restaurant etiquette and no-show culture.
ANZ Banking App Crashes in Nationwide Outage
Thousands of ANZ customers across Australia were left stranded as both the mobile app and internet banking services crashed simultaneously, sparking fury and financial anxiety.
Amazon Prime slammed for mocking customer's engagement ring
Online retail giant Amazon Prime has sparked outrage after a customer service representative mocked a woman's engagement ring purchase, prompting widespread criticism and calls for better staff training.
Woman asks restaurant staff to cut her birthday cake - drama ensues
A woman's unusual request for restaurant staff to slice her birthday cake has sparked heated debate online after her story went viral on social media.
Waitress confronts customer over zero tip in London restaurant
A London waitress went viral after publicly challenging a customer who left no gratuity. The heated exchange raises questions about tipping culture in UK hospitality.
McDonald's £40 order mistake: Mum gets single burger
A mother's routine McDonald's trip turned into a fast food fiasco when her £40 order was swapped for a single cheeseburger in a jaw-dropping drive-thru mix-up that's gone viral.
Elite Credit Card Service Meltdown: Customers Abandoned
Exclusive investigation reveals alarming customer service failures at premium credit card providers Citi and Chase, leaving elite cardholders stranded without promised benefits and support.
Taco Bell Drive-Thru Outpaces McDonald's in Speed Test
Exclusive analysis reveals Taco Bell's drive-thru service is accelerating past competitors, with revolutionary technology and customer experience innovations setting new industry standards across the UK.
Vodafone Compensation After Major Network Outage
Millions of Vodafone customers are set to receive compensation following a widespread network failure that disrupted mobile services across the UK for hours.
Theo Von humiliated by Dunkin' Donuts staff
Popular podcaster Theo Von experiences 'dehumanising' treatment at Pennsylvania Dunkin' Donuts as staff mock his order and appearance in viral incident.
Tesco Bank cashback delays hit TopCashback users
TopCashback users report significant delays in Tesco Bank Clubcard reward payments, with some waiting months for promised cashback amid customer service frustrations.
Optus Network Collapse Disrupts Emergency Services
Australia's second-largest telecommunications provider Optus suffered a catastrophic nationwide outage, disrupting emergency services and mistakenly sending thousands of customers to voicemail during critical situations.
Japanese restaurant owner fights customer abuse in landmark case
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
John Lewis sends £6 cream instead of £550 iPhone
A furious shopper was left stunned after John Lewis dispatched a cheap face cream instead of the premium iPhone they ordered. The retail giant faces criticism as customer demands answers about the missing £550 device.
Page 1 of 4