Exclusive investigation reveals major Australian banks are systematically failing customers in financial distress, with thousands of hardship requests going unanswered as cost-of-living pressures mount.
Shocking new research exposes how Universal Credit payment delays are forcing vulnerable claimants into severe debt and financial hardship across the UK.
Shocking new study exposes how Britain's lowest earners are resorting to high-cost credit and emergency food supplies just to survive amidst cost-of-living crisis.
Groundbreaking study exposes how Britain's lowest earners are being forced into high-cost borrowing just to afford basic essentials, creating a devastating debt spiral.
A landmark case in Japan sees a restaurant owner take legal action against abusive customers, challenging the country's deep-rooted service culture where customer misconduct often goes unpunished.
A Melbourne mother's life turned upside down when HSBC suddenly froze her account without explanation, leaving her unable to access her own money for essential expenses in a shocking case of banking bureaucracy gone wrong.
An emotional confrontation unfolded as a tearful woman interrupted Treasurer Jim Chalmers' media briefing, delivering a raw account of financial struggle that left officials stunned.
Game of Thrones actor Nikolaj Coster-Waldau, famous for playing Jaime Lannister, has been spared a driving ban after being caught speeding in his BMW. The star argued a ban would cause 'exceptional hardship' to his American wife who cannot drive in the UK
The Treasury has issued a statement addressing widespread complaints from vulnerable claimants who did not receive the latest £299 DWP Cost of Living payment, leaving many in severe financial distress.
A primary school teacher from the West Midlands avoided a driving ban after being caught drink-driving, with the court accepting her 'exceptional hardship' plea to keep her job.
Bank of Scotland clears £1,000,000 debt for terminally ill cancer patient Ian Pritchard after his emotional appeal went viral. Discover how this act of compassion brought relief to a family facing unimaginable hardship.
A powerful new photographic archive surfaces, casting light on the resilience and overlooked narratives of Black communities across the UK during the 1930s economic collapse.
A London cafe's ban on laptop users during peak hours ignites a fierce national conversation about the future of remote work etiquette, customer rights, and the survival of small businesses.
British Gas faces a storm of criticism after quietly removing a crucial payment buffer for thousands of customers, leaving many struggling to pay their energy bills. Find out if you're affected.
Exclusive analysis of the 2021 census by Northumbria University exposes a stark financial divide in England and Wales, with soaring energy bills and widespread economic hardship.
Marks & Spencer is dishing out free £15 vouchers to customers who faced long queues or poor service. Here's how to check if you're eligible and claim your compensation.
Iconic US restaurant chain Cracker Barrel faces a fierce customer backlash and plummeting sales after a drastic 'woke' rebrand alienates its conservative core base. The brand's attempt to modernise its values has been met with accusations of betrayal and
A viral video captures a shocking incident of xenophobia at a New York City Georgian restaurant, where a customer verbally attacked the owner for his accent. The confrontation has sparked widespread condemnation and support for immigrant businesses.
An 11-year-old girl from Telford is forced to sell her childhood toys to help her struggling family buy food, as the UK's cost-of-living crisis pushes households to breaking point.
A simple request to remove a dog from a UK restaurant has ignited a fiery nationwide debate. Discover the divided public opinion, the owner's defence, and what this reveals about Britain's evolving social norms regarding pets in public spaces.
A plus-size traveller's fight for inclusivity leads to a groundbreaking refund from Southwest Airlines after being forced to purchase an extra seat. Discover the details of this landmark travel policy shift.
Cracker Barrel Old Country Store, the beloved American restaurant chain, is facing a massive backlash from loyal patrons after unveiling a controversial redesign of its iconic logo, a move fans are calling a betrayal of its heritage.
A family's half-term holiday was ruined after a Travelodge in Weston-super-Mare gave away their pre-paid room, despite a 250-mile journey. Their story exposes a growing customer service crisis in the budget hotel sector.
Millions of WASPI women demand justice as they face financial ruin due to state pension age changes. Exclusive interviews reveal heartbreaking stories of retirement dreams shattered.
A pizzeria in Italy faces a customer backlash and accusations of 'scandalous' hidden costs after adding an €8 'background music' surcharge and 45p for freshly ground pepper to a couple's bill.
McDonald's UK launches a groundbreaking STEM-based strategy to revamp its iconic Big Mac meal, addressing long-standing customer feedback on value and experience.
A UK shopper tells of her shock after being handed a lifetime ban from Aldi and TK Maxx for a bizarre misunderstanding over a pair of boots. The incident has sparked debate over retail security protocols.
Exclusive: A UK homeowner reveals how a devastating banking glitch left him unable to pay his mortgage, pushing him to the brink of financial ruin and highlighting a growing crisis in customer service failures.
A Manly cafe is at the centre of a social media firestorm after a woman was allegedly told to give up her stool to make way for a 'better customer', igniting a fierce debate on hospitality and public shaming.
A Black Scottish content creator's viral TikTok video, where he hilariously contrasts his natural accent with an 'English' one for customer service, has ignited a vital discussion on identity, race, and linguistic bias in the UK.