FCA censures Admiral over PPI complaint mishandling
The Financial Conduct Authority has publicly censured Admiral Insurance for systematically mishandling PPI complaints, failing to properly investigate claims, and unfairly rejecting customers.
The Financial Conduct Authority has publicly censured Admiral Insurance for systematically mishandling PPI complaints, failing to properly investigate claims, and unfairly rejecting customers.
A seismic investigation by the FCA into discretionary commission arrangements could see millions of British motorists claim compensation for unfairly inflated car finance payments. Here's how to check if you're affected.
Furious residents in a UK neighbourhood are plagued by deafening, near-constant construction noise from a new housing development, with work permitted from 8am to 11pm daily. Locals describe the unbearable disruption as a 'living nightmare'.
Good Morning Britain hosts Susanna Reid and Rylan Clark have hit back at viewers complaining about the show's 'fluffy' content, passionately defending the programme's balance of light and serious news.
A British mother's explosive TikTok videos claiming the UK has 'third world problems' go viral, igniting a fierce online debate about the state of the nation. Her complaints range from potholes to public services.
Iconic US restaurant chain Cracker Barrel sparks customer fury with a controversial new logo and a simplified menu, as loyal patrons accuse the brand of abandoning its heritage.
ITV's The 1% Club faces a storm of viewer complaints after a controversial 'final question' is branded 'terrible' and nonsensical, with fans taking to social media to express their fury and confusion over the puzzle that left contestants baffled.
ITV's reboot of the classic gameshow 'You Bet' has ignited a firestorm of complaints, with viewers branding the challenges 'distressing' and 'uncomfortable' to watch. The controversial premiere has left audiences questioning the channel's judgement.
Frustrated BBC Breakfast fans have taken to social media to demand answers after noticing a 'constant rotation' of hosts, with Jon Kay and Sally Nugent frequently absent from their regular slots.
The organisers of the controversial March for Australia have finally broken their silence, making a series of stunning claims to defend their event after being inundated with safety complaints about the conduct of some immigrant participants.
ITV's Emmerdale is under fire after a controversial and violent death scene, prompting a flood of Ofcom complaints from distressed viewers who branded it 'too graphic' and 'insensitive'.
Channel 4's flagship show Sunday Brunch was plunged into an audio nightmare as viewers bombarded social media with complaints over 'unbearable' sound levels, branding the programme 'unwatchable' and demanding an immediate fix.
Metropolitan Police Commissioner Sir Mark Rowley is under formal investigation by the police watchdog over allegations he mishandled complaints related to high-profile officer misconduct cases, raising serious questions about leadership and accountability
The BBC's new big-budget historical series 'King and Conqueror' faces a storm of viewer complaints and official Ofcom investigations for its controversial and allegedly inaccurate depiction of the Norman Conquest and key figures like Harold Godwinson.
ITV's Coronation Street ignites viewer fury with controversial new storyline involving a violent attack on actor Daniel Brocklebank. Fans threaten boycott over 'distasteful' plot.
Furious British tourists reveal their holiday nightmare as a TUI flight cancellation leaves them stranded at Palma de Mallorca Airport overnight without accommodation or support.
E4's Celebs Go Dating faces a viewer backlash as contestant Dustin Green's controversial antics, including a cringe-worthy 'magic trick' and explicit remarks, prompt a flood of Ofcom complaints and outrage on social media.
A tourist's London dream trip turns into a nightmare after discovering blood-stained sheets at a central hotel. The management's appalling response sparks outrage and raises serious questions about hygiene standards in the UK tourism industry.
A UK resident reveals the shocking toll of enduring constant noise and anti-social behaviour from neighbours, leading to severe sleep deprivation and mental health crisis. Exclusive interview.
McDonald's UK launches a groundbreaking STEM-based strategy to revamp its iconic Big Mac meal, addressing long-standing customer feedback on value and experience.
The Australian Medical Association reveals a surge in malicious complaints targeting doctors for expressing pro-Palestinian views on social media, raising concerns about free speech and professional intimidation.
ITV's Lorraine faces a viewer revolt as stand-in host Ranvir Singh is slammed for an 'irritating' and 'unprofessional' broadcasting tic, sparking calls for a permanent replacement.
The BBC confronts major controversy as its Glastonbury coverage draws accusations of anti-Semitism following inflammatory remarks about Israel from punk duo Bob Vylan during their live set.
ITV's Emmerdale is under intense scrutiny after a hard-hitting homophobic abuse storyline involving character Nicky Milligan has triggered a deluge of official complaints to media watchdog Ofcom, sparking a debate on responsible broadcasting.
BBC Breakfast faces a viewer backlash as fans threaten to switch off over 'unbearable' presenting style, criticising the show's overly cheerful and scripted banter.
ITV2's Love Island is hit by a tidal wave of Ofcom complaints as furious viewers condemn the explosive Casa Amor behaviour and alleged 'emotional manipulation' that dominated the latest series.
ITV's Coronation Street faces a storm of complaints after a raunchy, semi-naked sex scene between characters Sean Tully and his new boss, Laurence, on a kitchen table leaves viewers branding it 'gross' and entirely unnecessary for the iconic soap.
A landmark UK study uncovers the truth behind our national obsession with weather talk, calculating exactly how much time we dedicate to moaning about forecasts, heatwaves, and cold snaps.
UK media regulator Ofcom has dismissed complaints about Love Island's latest season. Find out why viewers were upset and what the ruling means for the show.
New data reveals which airlines are the worst offenders for losing baggage, based on passenger complaints. Find out if your favourite carrier made the list.