More than half of small businesses are now using artificial intelligence tools, according to a new survey that highlights a rapid shift in adoption among smaller firms.
The research, conducted by a leading business organisation, found that 55% of small business owners have integrated AI into their daily operations. The primary reasons cited were improved efficiency and reduced operational costs.
Key Drivers Behind AI Adoption
The survey identified that most business owners using AI are leveraging it for administrative tasks, customer service, and marketing. This allows them to redirect time and resources toward core business activities.
Among the businesses yet to adopt AI, the main barriers were a lack of understanding of the technology and concerns about implementation costs. However, a significant portion of non-adopters said they plan to explore AI tools within the next year.
Future Outlook for Small Businesses
The findings suggest that AI is becoming a standard part of the small business toolkit, with many owners reporting positive returns on their investment. The trend is expected to continue as more affordable and user-friendly AI solutions enter the market.
The organisation behind the survey said it will release further guidance to help small businesses navigate AI adoption, focusing on practical applications and data security.
