Craigie Care Home on Craigie Road, Kilmarnock, was graded 'good' across three quality indicators and 'adequate' across two others during an unannounced visit from the Care Inspectorate. The findings from the June inspection have now been published.
Key findings from the inspection
The Care Inspectorate said people felt safe and cared for by a 'committed staff team'. Staff morale had 'improved' and they felt 'valued and listened to'. Recent recruitment of permanent staff offered 'greater stability and consistency of care', according to the report, while the provider offered assurance to 'progress environmental improvements' as agreed.
Inspectors noted that quality assurance was being developed to improve management oversight of key areas of service delivery. Care planning was 'person centred' and 'reflected the needs and preferences of people'.
Warm and compassionate interactions
An extract from the report states: 'We saw warm and compassionate interactions between staff and people being supported. Engagement was friendly and kind. People told us they trusted the staff and their needs were attended to. Family members appreciated the care their loved ones received.'
The report continues: 'People experienced a range of health challenges. Staff were knowledgeable, proactive and responsive in supporting people's health care needs. This included skin care and wound management.' The service engaged with specialist health colleagues including community nurses, GPs, podiatry, mental health colleagues and social work to provide a 'holistic approach' to supporting people's health and wellbeing.
Medication and activities
Medication was managed 'effectively', and staff followed 'as required' medication protocols to respond to individual needs, promoting 'consistency of practice'. The activity coordinator 'worked hard' to ensure activities met people's preferences and interests, and people benefited from a 'varied programme' of 'regular in-house activities'.
Grading details
Leadership and setting were both graded as 'adequate'. The quality indicators relating to supporting people's wellbeing, staff team, and planning of care and support were all graded 'good'. The report adds: 'A culture of continuous improvement was evolving. Quality assurance systems were being implemented to help identify what was working well and where improvements were needed.'
Craigie Care Home is registered to provide care for up to 21 older people.
