WhatsApp users are being warned about a new fraud method that exploits the app's screen-share feature to drain bank accounts. Consumer group Which? reported that one man lost more than £27,000 after criminals used the feature to gain access to his device.
How the fraud works
According to Which?, a user identified as 'William' was contacted by two men posing as inspectors from the Financial Conduct Authority. During the call, he was told his device was "infected" and asked to share his screen. Although this claim was false, it exposed his entire device to the scammers.
Which? stated: "They kept him on the phone for 20 hours across three days, stealing more than £27,000." The scheme, known as screen-mirroring fraud, involves criminals attempting to "create a panic" about compromised devices or accounts, leaving victims feeling they must act quickly to protect themselves.
Advice from Which?
Which? explains that fraudsters "move the conversation to WhatsApp and persuade you to share your screen," which can give them access to sensitive information, "potentially including one-time passwords sent by your bank." The group advises that if someone unexpectedly calls claiming to be your bank, police, or another trusted organisation, you should hang up and call your bank directly.
Which? also warns that people should never agree to share their screen or install software simply because someone on the phone tells them to, as this could allow scammers to access their device remotely.
What to do if scammed
If you have been scammed in the UK, report it immediately to your bank, which can freeze your account, stop pending transactions, and advise on recovering your money. In England, Wales, or Northern Ireland, you can also report fraud via the Report Fraud Police UK Website or by calling 0300 123 2040. In Scotland, call Police Scotland on 101, or 999 in an emergency.
A statement on WhatsApp's website reads: "Creating a safe space for our users to communicate with each other is our priority. We work diligently to reduce any spam or unwanted messages that might be sent on WhatsApp. However, just like regular SMS or phone calls, it's possible for other WhatsApp users who have your phone number to contact you. They may or may not be saved in your contacts."
The statement adds: "Some people might send you messages because they want to trick you into giving them personal or financial information, or they want to spread misinformation. Scams can happen anywhere and affect anyone, but you can help protect your account by knowing what to look out for." More safety advice is available on WhatsApp's website.
