Microsoft users across London and beyond faced continued disruption on Friday as attempts to use Teams, Outlook and Hotmail were unsuccessful during a global outage. The company said it was working with urgency to resolve the incident, thanking organisations for their patience and understanding.
Outage Timeline and Affected Services
Monitoring website Downdetector first showed a spike in user reports of problems with Microsoft Teams in the UK at around 6.15pm on Thursday. Affected products also included the AI service Copilot and some aspects of Microsoft's Cloud services.
In an update on Friday, the tech giant said that although it had managed to get servers operating multiple times overnight UK time, those servers had crashed. OpenAI, the company behind ChatGPT, also reported issues.
Fix Efforts and Current Status
Microsoft said it had tried several solutions to mitigate the problems, including isolating parts of its infrastructure and shifting traffic to alternate routes. However, the company confirmed that the changes applied to improve serviceability were not taking as expected.
The company's statement read: "We've monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected."
