Microsoft has confirmed it is still working to resolve a global outage affecting several of its products, including Microsoft 365, Outlook, Teams and Copilot, after widespread disruption hit workplaces.
The outage began last night (November 12), and the company has acknowledged that a fix is "not taking as expected".
Reports peak at over 130,000 in the US
At its height last night, Downdetector recorded more than 130,000 reports of Outlook issues in the US, alongside over 3,000 reports in the UK. While reports have since decreased, thousands continue to be logged across multiple countries.
Numerous businesses have been left grappling with the fallout, as several of the affected products are essential workplace tools, including Teams and Outlook, with users unable even to access their emails, reports the Daily Star.
Microsoft working on alternate workstreams
In an update, Microsoft said: "We've monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected.
"We're identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances."
Microsoft has since dismissed a cyberattack as the cause of the outage, but confirmed they are "working to address the issue".
Global impact and regional variations
As reported by Sky News, Microsoft executive vice president Charles Lamanna said the company is "not aware of any malicious activity that is causing this incident". The outage wasn't confined to the US and UK, with disruption reported across the Americas, Europe and Australia.
Data from Downdetector suggests Asia and Africa largely escaped the technical difficulties.
