Microsoft is continuing to work on a fix for a global outage that has affected several of its products, causing disruption in workplaces across 73 countries and territories. The issue, which began on the night of November 12, has impacted users of the 365 suite, Teams, Outlook and Copilot.
In an update, Microsoft said the fix is "not taking as expected" and that it is identifying alternate workstreams to increase capacity in the face of sustained traffic management imbalances.
Outage Reports Peak at Over 130,000
At its peak, Downdetector showed more than 130,000 reports of Outlook problems in the US, with over 3,000 reports in the UK. Although reports have now declined, thousands still remain across multiple countries.
Microsoft's Response
Microsoft stated: "We've monitored the status of the changes applied to improve serviceability and confirmed that change is not taking as expected." The company added: "We're identifying alternate workstreams that can be applied to increase capacity in the face of sustained traffic management imbalances."
The tech giant has not yet provided a timeline for when full service will be restored, but it continues to work on resolving the issue.
